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Should I talk to the at-fault driver’s insurance company?

Your first call will be to your insurance company, not to make a claim but to notify them of your auto accident. Your second call will be to the other driver’s insurance company. Be prepared and take notes. You will be making a claim against the at fault driver’s insurance for an auto accident that they caused and their insurance is there to protect them, not you.

You will provide your name, address, contact information, make and model of your car, where and when the accident occurred and your own insurance information. The adjuster will ask for your version of events of the auto accident.

A claims adjuster for the other party in this car accident may try to get you to do or say something that could hurt your claim. That is why it is best to say as little as possible.

If the other party’s claims adjuster calls you, all you need to share is your name and address. You can also tell them your lawyer’s name and contact information, if you’ve retained a lawyer.

You shouldn’t discuss the details of the car accident or your injury. Just tell the adjuster that you may (or will) be making a claim at the appropriate time.

If the claims adjuster asks to record the call, say no. If the claims adjuster gets pushy, feel free to hang up.

In case, if you want to find out whether the other insurance company has accepted 100% liability for the accident, you can ask the claims processor for your own insurance company.

If the other insurance company hasn’t accepted liability, you can ask them why not via email or fax. Again, it’s best not to get involved in any kind of a phone call.

To learn more about this issue, click here.

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Steven
3 hours ago

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Excellent service and quick results!! Everyone at this company took my situation seriously and I felt heard throughout the whole process. I would definitely come back if needed again!!

Kalah Barlow
a month ago

I can’t say enough good things about this law firm. After my accident, I was overwhelmed and didn’t know where to start, but they made the entire process so much easier. Everyone I spoke with was kind, professional, and genuinely cared about what I was going through. They kept me informed every step of the way, answered all of my questions, and always made me feel like a priority rather than just another case. It was clear that they truly wanted the best outcome for me and were willing to fight for it.

Sreya Sinha
a month ago

I am incredibly thankful to Phoenix Accident and Injury Law Firm, especially Emily and Geraldine, for being so helpful and taking care of everything for me when it came to my accident. I can’t recommend them enough! They are wonderful to work with and allowed me to recover while they focused on the brunt of the work with insurance and law enforcement. Thank you guys for your compassion, patience, and focus! I am eternally grateful!!! 😭

Jackson Brody
a month ago

I brought a case to Phoenix after I had a high-speed right hook collision from an elderly motorist while cycling on the outskirts of Tucson, on the way to Mt Lemmon. I suffered considerable physical injuries and a totalled frame as well, and wasn't able to work for a month. I wanted to bring some kind of case but was very apprehensive about the process, the burden of proof, whether I might just be causing myself additional trauma and stress. I was also worried about ending up in the hands of a disinterested firm who might just be looking for an easy case - I know bike injury cases can be more fraught than other personal injury complaints. Lucky for me, my friend Chris, a local, recommended Phoenix Law based on a stellar experience someone in his riding club had a few years prior. Whatever negative assumptions you may hear about personal injury firms, they could not be farther from the experience I had with Phoenix. I called late in the day on a Monday expecting to have to make an appointment for later in the week but received immediate attention! The intake specialist girl was warm and empathetic, and explained a pretty complex process concisely and reassuringly. I thought they'd hang up when i explained I hadn't even filed a proper police report but they calmly guided me though the process and encouraged to do it as soon as that evening. I was given a very clear and realistic image of the likely process, potential outcomes, what they would need from me and what they might be able to discover through their excellent investigative process. Afterwards I received regular communication like this throughout the process, informing me of the progress, the likeliest outcomes, etc. With Phoenix I never felt like "just another case number" buried on a list somewhere - they really make you feel like their highest priority with every checkin, and make additional time for you if you're ever uncertain about anything. While the whole process took some months, I was never anxious and felt like I was in good hands throughout. In the end I received enough to replace my bike, cover my medical costs, and cover the lion's share of my lost income. Considering this was after their fee, that really goes to show how modest it is. Phoenix is definitely not a firm that's in it out of greed, but really motivated by an overarching drive to help victims. All to say that, while I hope you never need a PI attorney, if you do, I can't recommend this firm enough. Special thanks to Christy and Emily!

Beth Zuckerberg
a month ago

Excellent attorney and great communicator!

JoAnna Young
2 months ago

When you hire an attorney for a personal injury case you want to make sure the attorney and their team care about you and see you more than just a settlement. Phoenix Accident and Injury Law Firm does exactly that. Christy is an amazing attorney, she has hired a great team. Hire someone who will fight for you and make sure you get the best representation after being injured.

Chandra Isaiah
6 months ago

This was the first time that I have needed a lawyer. I must say you made the experience understandable. Thank you for your help.

Waukera Taylor
8 months ago

I unfortunately had to reach out to a law firm after my family was rear ended. The insurance company was quick to try to payout a settlement offer, however, my family was injured and I wanted to be sure that our case was reviewed by an attorney. Geraldine, the Case Manager was very informative, communicated extemely well throughout the process and never left us questioning anything. I whole-heartely recommend Phoenix Accident and Injury Law Firm. I'm thankful for the team who assisted my family!

E S
2 years ago

I had a great experience with Phoenix Injury Law Firm following my car accident. From the start, the team was professional and supportive. Special thanks to Rhea, who went above and beyond in handling my case. Her clear communication and expertise made the process smooth and stress-free. The consultation was thorough, and they set realistic expectations. Throughout my case, I was kept informed with regular updates. The firm’s negotiation skills ensured I received a fair settlement that covered my medical expenses and more. I highly recommend Phoenix Injury Law Firm for their dedication and outstanding service. If I ever need legal help again, I’ll definitely return.

Egan Huang
9 months ago

I had a great experience with Phoenix Accident and Injury Law Firm. They are punctual, reliable, and always follow through on what they say. Their professionalism and dedication really stood out, and the services they provided were excellent. Highly recommend!

Sumthn Wicked
a year ago

After a rush hour accident where I was rear-ended, I wanted an attorney to help me navigate through dealing with two different insurance companies (and my own). While my damage and injuries were only moderate & this was never going to be a million dollar settlement, my reps at Phoenix Accident & Injury Law were always supportive and responsive to my questions and making sure I was able to focus on the immediate aftermath of my own health rather than dealing with other insurance companies. They were incredibly communicative throughout the process, explaining the status and details in clear language. While my settlement may have been modest compared to others, I trust that they did all that they could to make sure my interests were top of mind and expectations were realistic. I would highly recommend the firm to anyone wanting personalized representation in the sometimes overwhelming post-accident process.

Melba
a year ago

If you’re looking for a law firm that top-tier legal expertise, Phoenix Accident and Injury law Firm Team is the clear choice. From the moment I first contacted them, I was met with prompt clear communication and a team that truly cared about my case.

Elaine Couture
a year ago

I was the passenger in a MVA. I was optimistic that responsible party would be concerned about my injuries and help me by getting insurance information to me timely. However that did not occur and I realized I needed a lawyer. I contacted Phoenix Injury Law. They have been wonderful to work with. They told me I needed to focus on getting better and they would focus on everything else. What a relief! Their follow up, compassion and concern has been evident throughout this entire ordeal. I highly recommend this firm!

Hilda Balog
a year ago

Phoenix Accident and Injury Law Firm made dealing with my insurance claim straightforward and stress-free. They were professional, explained everything clearly, and helped me get a fair outcome. I highly recommend their services!

Nhikz Asuncion
a year ago

They were very helpful and took care of everything for me. I highly recommend it. I would like to express my gratitude to everyone who provided assistance. I am not sure how to formally acknowledge your kind actions, but I am truly appreciative of the support received. I would like to express my sincere gratitude for your continued support and assistance. Thank you, and I appreciate your continued efforts. Godbless

K E
4 years ago

Adriana and her assistant Karissa were fantastic. I am so impressed with them. I was not sure about hiring my first attorney and what to look for and I am very grateful I found Thompson Law Firm. I was always kept in the loop and and never had to wonder what was going on. I was well informed and knew what to expect. Adriana followed through and kept her promises and got the most in my pocket. I will be recommending them to family and friends. Really great team over there! I would never work with anyone else now. Thank you to the entire team at Thompson Law Firm!

After getting into a car accident last March, a friend recommended Thompson Law Firm. This was my first time using an attorney- and my first time in an accident- so I was nervous about how the process would play out. Ariana and the team at Thompson Law are incredible. The communication was excellent, and they ensured we were involved in what was going on at all times. They are friendly, personable, and knowledgeable. I was happy with the outcome and absolutely recommend this firm.

Sherree Holiday
6 years ago

My husband and I were involved in a car accident in November 2019. We were both hospitalized and unfortunately, due to my injuries, I had a longer stay. After 3 weeks, I was able to come home and I started my research on obtaining an attorney. We have never been in this type of situation before and did not know where to start. I began to read the reviews on Thompson Law Firm and decided to go with them. I called and was greeted professionally and answered the initial questions. My call was then immediately transferred to an attorney, Ariana Byrd. From that point on, Ms. Byrd has been nothing but professional and diligently worked on our case. She immediately let us know up front, what to expect and she was correct! She is very knowledgeable with the process of dealing with the insurance companies. After our initial meeting with Ms. Byrd, my husband and I felt a huge sense of relief because at that point we were confident that Thompson Law Firm was going to handle everything for us. We are completely satisfied with the outcome of our case. We are very grateful for Ariana and her team and highly recommend Thompson Law Firm.

Jessica Raskauskas
10 months ago

I'm so lucky I found this firm and this team-- I was told by a different firm that I didn't have a case, but I worked with Geraldine, who was so responsive to all of my texts and emails, and honestly got me a settlement beyond what I could have imagined. This was as pleasant an experience as settling an injury claim could have been!

Sylvia Wilson
Edited 3 years ago

I am pleased to express my appreciation to Phoenix Accident and Injury Law Firm for representing my daughter, in a recent car accident. The attorneys and employees were very professional during our communication as they kept us consistently updated on her case. They took care of all legal matters with the insurance companies and medical providers so that my daughter could focus on recovering from her injuries. I never doubted that their decisions were in her best interest of my daughter. We were very pleased with our experience and highly recommend Phoenix Accident and Injury Law Firm.

Traci Weber
a year ago

I came to Phoenix accident and injury law firm right after my car accident. The other insurance people were giving me the runaround and I didn't know what to do. They got right on top of everything. They really impressed me, they always called me before they did anything to make sure that I said yes or no . Also they always either through text or a phone call made sure I was okay they made me feel important not like another client. Thank you Phoenix accident and injury law firm, I would recommend these people lawyers to anyone that needs a lawyer after a car accident or any accident , you won't regret it!

Sherry Helsel
13 years ago

I would definitely recommend Thompson Law Firm as they provide outstanding service. I have used Christy Thompson on several occasions and have found her to be knowledgeable, approachable and willing to give 110% to make sure her clients are taken care of. She is respectful of our time and her staff is pleasant and helpful. It can be extremely stressful dealing with legal issues and it helps to have someone you can trust to be looking out for your best interest! After just a few minutes on my first meeting I knew I had found a law firm that was ethical, reliable and trustworthy! If you need legal help, this is the place to go!

Andrea Charcas
6 years ago

After a freeway accident, we found Thompson Law Firm online through its positive reviews. After working with Ariana Byrd, we were not disappointed. She was incredibly professional and competent, making herself available throughout the entire process. She clearly indicated what steps I needed to take and would answer my questions swiftly. Although her goal is to get her clients top dollar, she still maintained a human touch and would constantly ask how I was feeling. Would definitely recommend!

Meghan Berlingo
6 years ago

Thompson law firm was absolutely wonderful to work with. Ariana was compassionate and extremely knowledgeable through the entire injury claim process. She was extremely responsive and we felt we had a true advocate fighting for us every step of the way. I highly recommend Ariana and Thompson law firm. You won’t be disappointed!

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